Privacy Policy

1.Information Collection Policy

Compliance with GDPR and other Privacy Initiatives

MessageWhiz makes every effort to ensure compliance with GDPR and other international data privacy standards. In simple terms, we don’t use, share, or expose personal identifiable information about our customers or their customers, and make every effort to protect their data in a secure location.

We are committed to maintaining the personal data and identity standards of MEF and are proud original signators of its Trust in Enterprise Messaging, as well as the GSMA’s Mobile Privacy Principles.

The following list covers the standards with which we are compliant:

 

• APPs (Australia)
• APRA Prudential Standard CPS 234
• Cloud Computing Compliance Criteria Catalog (C5:2020)
• COPPA (US)
• Criminal Justice Information Services (CJIS)
• CSA
• ETDA (Thailand)
• EU Cloud Code of Conduct
• EU Model Contract Clauses
• FIPS 140-2 Validated
• FISC (Japan)
• GDPR
• GxP
• HDS
• HIPAA
• HITRUST CSF
• Impact Level 4 (IL4) (Beta)
• Information System Security Management and Assessment Program (ISMAP)
• IRAP (Information Security Registered Assessors Program
• ISO/IEC 27001
• ISO/IEC 27017
• ISO/IEC 27018
• ISO/IEC 27110
• ISO/IEC 27701
• K-ISMS (Korea)
• MAMPU (Malaysia)
• NCSC – Cyber Essentials
• NCSC (UK)
• NEN (Netherlands)
• NHS (UK)
• NISC (Japan)
• NIST 800-171
• NIST 800-34-Contingency Planning
• NIST 800-53
• PCI DSS
• PDPA (Singapore)
• PDPO (Hong Kong)
• PHIPA (Canada)
• PIPEDA (Canada)
• PPC (Japan)
• SEC 17a-4(f)
• SOC 2
• SOC 3
• South Africa POPI
• Spain Esquema Nacional de Seguridad (ENS)
• SWIPO Data Portability Code of Conduct
• US. Defense Information Systems Agency Provisional Authorization

 

We collect different types of information when you use the MMDSmart℠ Site or the Messagewhiz Site, or sign up for the Services, including: information that you provide us directly; information about you that we automatically collect from log data, IP addresses, and aggregated user data; cookies; information that you give us about your friends; and your chat histories. We may use this information in different ways.

We may use data we obtain as described below for purposes relating to the MMDSmart℠ Site and the Messagewhiz Site and Services, including (a) providing the MMDSmart℠ Site and the Messagewhiz Site and Services to you, (b) facilitating third parties to participate in the provision and improvement of the MMDSmart℠ Site and the Messagewhiz Site and Services, (c) raising queries with you, and responding to issues you may raise, whether relating to our Services or otherwise, (d) performing credit checks and, (e) verification of personal or business data and payment details and other checks before offering our Services to customers.

1.1 Information that you provide us directly

What is it?

Information you give us when you register an account with the Service (this might include your first and last name, username, phone number, email address, password, date of birth/age, job title, organization name, city, state and zip code and other personal information).
When purchasing Services, you will be required to provide additional information that may include your first and last name, email address, city, state and zip code, a credit card number or other banking or payment information. Such information is not provided to us, but to the PCI-certified processing service provider, is not available to us and is not stored in our system in any form.

How do we use it?

To enable you to access and use the Service.
To list your profile in the MMDSmart℠ directory of users so that other MMDSmart℠ users can find you. Please note the information you list about yourself in your profile will be viewable to other MMDSmart℠ users.
To enforce our Terms of Service.
To respond to your comments and questions.
To customize your experience, to test and introduce new features and products, and to improve and monitor the effectiveness of our Service.
To carry out contests, surveys, evaluations, and other events or activities that you choose to participate in.
For any other purposes that we specifically communicate to you when we collect that information.
To communicate with you regarding your use of the Service, and to advise you of changes to the Service.
To find and connect you with your friends and contacts who are MMDSmart℠ users and to find and invite your contacts to connect with you on MMDSmart℠ and 

To use your email address or other contact information to send you articles, news, updates, newsletters, marketing materials, or any other information related to the Service. You can opt out from receiving certain notifications by following the instructions in each email or communication from MMDSmart℠ to “unsubscribe”.
Other things you should know:
We may remove, at our sole discretion, any information that you provide when you register for or use the Service (such as usernames, profile pictures, names, etc.), if we believe it is inappropriate or violates any of the policies posted on our MMDSmart℠ Site or Messagewhiz Site, including, but not limited to, our Terms of Service.

1.2 Information that we automatically collect

What is it?

We automatically collect information about your computer, mobile device, tablet, and other devices when you use our Service. Among other things, we collect session data, IP addresses, web browser software information, and mobile device identifiers such as your device’s UDID.
We may also collect and/or aggregate information about your online activities, including but not limited to, content you view, demographic patterns, elements of the Service that you use, and pages you visit.

In connection with your use of the Services, we may collect Service information that is created or provided by you for such purposes, for example if you enable users to send SMS messages through the Services, we will collect and maintain the call data (recipient phone number, size and time of message and other transactional data). Service Information may include information that is Personally Identifiable Data. Personally Identifiable Data means that data which directly, or used in conjunction with other provided information, enables the identification of a specific individual.

How do we use it?

To enable you to use the Service.

We may analyze, evaluate, and/or aggregate this information to help us understand your interests and the interests of our other users, to analyze trends, to optimize your user experience and improve the Service.

To improve the navigation experience on the MMDSmart℠ Site and the Messagewhiz Site.
Other things you should know:
We may share aggregated information about the Service and our users, without seeking additional consent, with third parties (including, without limitation, advertisers, media, and actual or potential partners or investors) for informational, marketing, and/or promotional purposes. If we do share that information, we will only share it on an aggregated basis and in a manner that does not reveal any personally identifiable information about any individual user.

If you provide us with any Personally Identifiable Data about another person, you represent and warrant that you have that person’s consent to do so and that such person has given explicit consent for us to collect, process, use, and store their Personally Identifiable Data for the purpose for which you have sent it to us and as set forth in this Privacy Policy and the Terms of Service.

The use of Service information by MMDSmart℠ is also governed by the agreement you enter into with MMDSmart℠ in connection with the Services and Terms of Service (the “Services Agreement”). Please refer to the Services Agreement for specific provisions concerning confidentiality and data protection. In the event of any conflict between this Privacy Policy and the Services Agreement, the Services Agreement shall prevail.

1.3 Cookies and other technologies

What are they?

“Cookies” and similar technologies, such as web beacons and locally stored objects, are small data files that we transfer to your computer that collect information such as the pages visited, the date and the time of a visit and other information about your use of the Services. Cookies in and of themselves don’t personally identify you, although they do identify your computer, your accounts, your browser, and your session.

How do we use them?

To optimize your experience of the Service, such as allowing you to log in to the Service on your computer without re-entering your password each time you visit the Service.
To deliver faster and more consistent Service.
To help us better understand how you interact with the Service.
and To measure the effectiveness of the Service, its features, offerings, advertisements, and other communications.
Other things you should know:
Third party advertisers on the Service can place or read cookies on your browser. You can change your browser’s options to stop accepting cookies, or to prompt you before you accept a cookie on a website that you visit; however, you should know that if you don’t accept cookies, you might not be able to use all the features of our Service.

1.4 Information you give us about your friends

What is it?

If you choose to use the Service to tell a friend about us, we will ask you for and store your friend’s email address and/or phone number. We also might ask you to access your phonebook or social media sites contacts for this purpose.

How do we use it?

If you choose to use the Service to invite one of your contacts to use the Service, we will send your friend an email or SMS inviting them to visit the Service. We use this information solely to send these emails or SMS messages, to help your friends register with the Service, and to track the success of our invitation program. Your friend can contact us at connect.us@mmdsmart.com anytime to ask us to remove this information from our database.

1.5 Location Information

What is it?

When you use our mobile application, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device.

How do we use it?

To improve and personalize our Services, including, without limitation, to identify nearby business users with whom users can communicate.

1.6 Your Chat History

What is it?

We will collect, save and store all information contained in your MMDSmart℠ chat history. You can delete your MMDSmart℠ chat history at any time.

How do we use it?

To allow you to access and search your chat history for your own purposes.
If you are a business user or if you communicate with a business user, we may, review, scan, or analyze any communications via the Services involving a business user for fraud prevention, risk assessment, and customer support purposes. We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications.
To collect aggregated data from your chat history. We use the data to build language models which help us improve the Service. We will only collect this data on an aggregated basis, and in a manner which does not reveal any personally identifiable information about any individual user. We will use this data to help us understand our user’s interests, analyze trends, and customize the user experience.

1.7 We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at customer.onboarding@mmdsmart.com.

1.8 MMDSmart℠ Site or the Messagewhiz Site may contain links to Third Parties sites and messages/communications sent through our Services may also contain links to Third Parties websites or services. Please be advised this Privacy Policy does not apply to the privacy, security, and general practices and policies of Third Parties websites or businesses. MMDSmart℠ recommends that you read the terms of use and privacy policies of any site, product or service that collects Personally Identifiable Data upon leaving MMDSmart℠ Site or the Messagewhiz Site. If you use a Third Parties application or service that is integrated with MMDSmart℠ , then such Third Parties privacy policy will govern the use, storage, and disclosure of your data in connection with such application or service. MMDSmart℠ may receive orders, subpoenas or other legal demands for Personally Identifiable Data that has been collected on behalf of such Third Parties providers through the use of their applications or services. In such cases, MMDSmart℠ refers the party requesting the Personally Identifiable Data to the applicable Third Parties provider. That provider will respond in accordance with its own policies and may disclose your Personally Identifiable Data in response to such subpoena or other demand for information. Please remember that MMDSmart℠ is not responsible for the policies and practices of such Third Parties providers. If you have questions about any such disclosures, you should contact the applicable provider directly. MMDSmart℠ will have no liability in connection with any act or omission of any such provider with respect to your data or information or otherwise.

2.Sharing Your Information

In addition to using your information for the purposes described above, we may share your information with parties other than MMDSmart℠ or its users (the “Third Parties”). In some cases, we may request your permission before we share that information, but we reserve the right to share your information with Third Parties without prior notification or without soliciting additional permission. We discuss below situations where we may share your information without requesting your further permission.

Agents, consultants and related Third Parties: We share certain information about you (including information which could be used to personally identify you) with the companies we engage to facilitate our Service, perform Service-related functions, and/or provide the Service on our behalf, such as Internet Service Providers and hosting service providers, data storage services, database maintenance services, and payment processing. The Branch.io SDK may be used as a referral module. We require these companies to maintain your information in confidence, and they are prohibited from using your information in any way other than performing services for or on behalf of MMDSmart℠ .

Affiliates: We may share certain information about you (including information which could be used to personally identify you) with entities that are controlled by or under common control with MMDSmart℠ (each an “Affiliate”) for the purpose of assisting MMDSmart℠ in providing its Services to you. In that event, any such Affiliate will use your information solely as permitted under this Privacy Policy.

Business transfers: MMDSmart℠ reserves the right to sell or buy businesses or assets. In the event that MMDSmart℠ is involved in a corporate sale, merger, acquisition, divestiture, consolidation, reorganization, asset sale, or bankruptcy, your information may be part of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer or successor of MMDSmart℠ may continue to use your information as set forth in this policy.

Legal requirements and other circumstances: We may disclose your information (including information which could be used to personally identify you) when we have a good faith belief that disclosure is necessary: (i) to respond to subpoenas, court orders, or other compulsory legal process; (ii) to protect our property rights and investigate and defend against legal claims (iii) to enforce or apply our Privacy Policy, our Terms of Service or our other policies or agreements; (iv) when we believe disclosure is necessary to protect others from death or serious bodily injury; (v) address fraud, security or technical issues; and (vi) as otherwise required by law.

3.Controlling Your Information

3.1 Posting in Chat Groups

When you post or make content available in Chat Groups, that content will be visible to everyone who is a member of that Chat Group.

3.2 Communicating with business users

When you communicate with or make content available to a business user that content is provided directly to the business user and is subject to the business user’s privacy or security practices and policies.

3.3 Accessing and Changing your Account Information; Deleting your Account

You can edit, update, or delete your account at any time.
If you delete your account, you won’t be able to sign in, use the Service, or access any of your information. If you delete your account, we may retain certain information associated with your account, for analytical purposes and recordkeeping. If you delete your account with us, please be aware that we may retain any content you have previously posted on the Service, including, without limitation, any other data or posted content.

If you would like to update or correct any information that you have provided to MMDSmart℠ through your use of our Services or this website, limit or opt out of certain communications, please send an email to customer.onboarding@mmdsmart.com. We will use reasonable commercial efforts to address any concerns that you may have.

3.4 Opting out of Receiving Communications

You can opt out of receiving communications from us by clicking the “unsubscribe” link (or similarly labeled link) at the bottom of a particular communication. Note that you won’t be able to opt out of service-related communications like service announcements, administrative notices, and the like.

You may opt out of receiving marketing information from MMDSmart℠ at any time by sending an email to customer.onboarding@mmdsmart.com.

4.Security

Your account, registration information, and password are protected so that only you, any third parties that you allow to access your login credentials, or MMDSmart℠ personnel, to whom you granted limited temporary access, can access your account. All Personally Identifiable Data that we collect about you is stored in limited-access servers. The Service has technical, administrative, and physical security measures in place to protect against the loss, misuse and alteration of the information which is under our control. While we are committed to implementing reasonable and appropriate safeguards to protect your information against foreseeable risks, no computer system or information can ever be fully protected against any possible risk, and we cannot guarantee that unauthorized third parties will not be able to circumvent those safeguards, or access and/or use your personal information for improper purposes.

5.Changes to our Privacy Policy

We may modify our Privacy Policy from time to time. When we make changes, we will notify you by making the revised version available on this webpage and will indicate at the top the date of the latest revision. You should check this Privacy Policy on a regular basis, since revised versions will be binding on you. Any such modifications will be effective when we post the updated Privacy Policy. You understand and agree that your continued access to our Service after any posted modification to the Privacy Policy indicates your acceptance of those modifications.

6.Contact Us

If you have any questions about this Privacy Policy, please contact us at contracts@mmdsmart.com